ManageOne Solutions – The Total Outsourced Offering
A suite of services that ManageOne Group partners absorb into their existing service offerings, the Total Outsourced Offering helps solution providers advance their services beyond the managed-service-provider model. Based on our six years of experience, ManageOne provides the knowledge and the resources to help partners build each service from scratch. We can also help partners adapt any of their current services that already match the services within Total Outsourced Offering.
We help build these solutions by providing expertise on how to implement the technological and business infrastructure behind each service and how to market, sell, and manage each service. ManageOne has created blueprints for each service that can be easily duplicated by solution providers that join our network.
Proactively provides remote support and monitoring to customers leveraging the resources, tools, knowledge and experience developed by ManageOne during the past six years. Each ManageOne Assist component is customized so that customers pay only for the specific services they require:
Help Desk:
- 24x7 MCSE-level coverage using industry-standard, proven processes.
- Clearly-defined case tracking and escalation policies.
- Agent-based, managed-services platform that provides historical data, industry standards, customized tools and remote support capabilities.
Base Management Services
- Scheduled maintenance for non-critical Windows workstations and servers
- Back-up verification
- Virus checks and audits
- Patch management
- Executive summary reports
|
|
Critical Function Support
- Inventories business operations, IT infrastructure and internal support staff skills.
- Provides 24x7 monitoring and management of all critical devices and functions:
- Hardware devices
- Patches on servers and workstations
- Web site availability
- File transfer processes
- Database maintenance
- Network performance
- E-mail server availability
|
[back to top]
 For customers that already employ a sufficient internal IT staff, ManageOne IT is a software platform that gives you the same tools as ManageOne Assist. But instead of relying on ManageOne to provide the services remotely, the software gives customers the option of managing and monitoring their infrastructure internally.
- Schedules maintenance for non-critical Windows workstations and servers
- Verifies back-ups
- Performs virus checks
- Manages patches
- Monitors critical functions 24x7
- Monitors critical hardware devices, web sites, file transfers, network performance, databases and e-mail servers.
|
|
 |
|
 By employing an Application Service Provider (ASP) model, Total ManageOne allows customers to deploy enterprise-class applications without the associated cost of owning, managing and supporting the applications. Customers also do not have to invest in the underlying infrastructure hardware. Instead, ManageOne owns the servers, the applications and the licenses. We then provision services for the customer’s end-users over the Internet.
- Provides applications and support at a fixed monthly cost.
- Shifts responsibility for managing applications away from the customer.
- Lowers IT support costs by providing standardization and one centralized location for IT infrastructures.
- Provides immediate support for desktop issues.
- Allows for improved productivity since users can work from any Internet connection.
- Allows for additional users and corporate locations to be added easily.
|
[back to top]
 For consistent Web site up-time, ManageOne Host provides hosting services for Web sites from within a secure data center. ManageOne provides a reliable environment monitored and managed 24x7 with servers dedicated to each Web site. We also provide powerful firewalls with regular back-up and virus protection updates.
- Saves customers from continually investing in hardware to run their Web sites.
- Offers a predictable, fixed monthly cost and flexible hardware configurations that can be modified as needs grow.
- Provides complete Web site management, monitoring and security.
- Eliminates need to worry about viruses, lost data from hardware failure, power outages or hackers.
|
|
|
|
 Coming Soon...
|
[back to top]
|
